All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).

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These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of physical product we create and sell fall under those items that you are unable to return once received, unless there is a defect with the product.

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The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include exemptions made for tailor-made or personalised items. All print on demand products are tailor-made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalised commission was provided.

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This means you can only cancel and receive a full refund for orders before they are in production. Once in production we can no longer guarantee a cancellation and you will be charged for the product costs.

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If your order is delivered and the items are damaged or incorrect, please contact us initially to discuss the issue and to arrange the return of the order: sales@bethfullelove.photography.

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If an incorrect product was issued due to an error on our part, we will arrange a replacement or issue a refund. Please contact us initially to discuss the issue and to arrange the return of the order: sales@bethfullelove.photography.